On the Ball Automotive Services

We're proud to have testimonials from Sunny Roseman on 560 AM - KLZ

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Hi, I'm Sherman Ball, owner of On The Ball Automotive. We are a family owned repair facility located in Englewood, Colorado and offer top quality service for all types of automotive and diesel repairs.

We are proud to be a member of the CARQUEST Tech-net family of professional automotive service facilities. This means that in addition to the quality service we provide, we believe in and strongly adhere to the following Code of Ethics:

1. Recommend corrective and maintenance services and explain to the customer which of these are required now and correct existing problems and which are for preventive maintenance.

2. Offer customer a price estimate for work to be performed.

3. Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

4. Make every effort to keep customers informed about appointments and completion deadlines.

5. Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.

6. Furnish or post copies of any warranties covering parts or services. Use quality CARQUEST Products, guaranteed coast-to-coast.

7. Provide and honor CARQUEST Manufacturer Warranty.

8. Exercise reasonable care for the customer's property while it is being serviced.

9. Attempt to fix the customer's vehicle right the "first time."

10. Maintain a system for fair settlement of customer's complaints.

11. Cooperate with established consumer complaint mediation activities.

12. Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.

With a background in the military and over 30 years experience in the auto service industry I decided to buy my own shop in 2007. I've experienced the politics of working in a dealership, the pressure of having to meet sales goals without regard to the customer's true needs, and the hassle of working with technicians who are more worried about "making their hours" than doing a good job!